Patient and family support service offers emotional and psychological support to patients, family and friends.

Patient and Family Support

We offer a safe and confidential space to share fears, hopes and expectations.

patient and family support
Patient and Family Support

We support patients to discuss and explore their future needs- this can be around writing cards, letters or planning funeral wishes. We offer support to discuss illness with children and young people. We have books and ideas which can help families to talk about what can be difficult subjects. Supporting patients, family and friends at different times throughout illness. This support continues into dealing with grief. We can engage with outside organisations to support people in their care who are working with families who are impacted by life limiting illness.

How our Patient and Family Support help you

Being able to offer a safe and confidential space is very important. We are able to support clients to share their emotions and often fears which they may hold back from their families and friends. The Patient and Family Support service help by allowing a space to share thoughts and feelings. 

While this can be challenging it, it is well researched that allowing a client this space to acknowledge what is going on in their head and heart can support what is a very difficult situation. Supporting families to share with children and young people, again allows all voices to be heard. We can liaise with nurseries, schools which supports families and builds stronger networks of support. 

Helping patients and families to acknowledge how life has changed helps to look at coping strategies that can support all those involved.  

Grief does not understand time. Often the emotion of grief can feel more intense the further away you go from the point your special person died.

Joy Elliott

Joy Elliott

Patient and Family Support Team Lead

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Mhairi Taylor

Mhairi Taylor

Patient and Family Support

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Zena MacDiarmid

Zena MacDiarmid

Patient and Family Support

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Rebecca Joyce

Rebecca Joyce

Renfrewshire Bereavement Support Network

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Joy Elliott - Patient and Family Support Team Lead

Joy is a qualified counsellor with a post graduate qualification in counselling and supervision. She holds additional qualifications in supervision which enables her to support the team. Joy has extensive training in working with families and working creatively. 

Joy has over 25 years’ experience of working in palliative care, including supporting the educational service at ACCORD, and is the Project Manager of the Renfrewshire Bereavement Network. 

Joy is supported by two trained counsellors and a team of volunteers in our Patient and Family Support service.

 

Mhairi Taylor - Patient and Family Support

Mhairi has a post graduate qualification in person centred counselling. She has undertaken additional training in working creatively with children and young people, and has over ten years’ experience of working in palliative care

Zena MacDiarmid - Patient and Family Support

Zena has a post graduate qualification in counselling. Zena brings many years of working in healthcare to her role and continues to develop her practice in palliative care.

The volunteers, who support the team are all trained at counselling skills level with additional training in loss and bereavement.

Rebecca Joyce - Renfrewshire Bereavement Support Network

Joined the Accord Hospice Patient & Family Support and Renfrewshire Bereavement Network in May 2021 as an Administration Assistant. Prior to joining Accord Hospice Rebecca completed a BA (Hons) Business Studies with HR Specialism at Glasgow Caledonian University and have worked within sectors such as Investment Banking and Procurement. While studying, Rebecca volunteered with Scottish Care and Information on Miscarriage where she had the privilege to support people who were bereaved and going through their own grieving processes. From this, Rebecca developed a passion for supporting people at their most vulnerable points and completed courses in Interacting with Clients using Telecommunications, Counselling Skills, and Mental Health Awareness to ensure she provides the best support possible. 
Joy Elliott

Joy Elliott

Patient and Family Support Team Lead

Joy Elliott - Patient and Family Support Team Lead

Joy is a qualified counsellor with a post graduate qualification in counselling and supervision. She holds additional qualifications in supervision which enables her to support the team. Joy has extensive training in working with families and working creatively.&nbsp; <p>Joy has over 25 years&rsquo; experience of working in palliative care, including supporting the educational service at ACCORD, and is the Project Manager of the Renfrewshire Bereavement Network.&nbsp;</p> <p>Joy is supported by two trained counsellors&nbsp;and a team of volunteers in our Patient and Family Support service.</p> <p>&nbsp;</p>

Mhairi Taylor

Mhairi Taylor

Patient and Family Support

Mhairi Taylor - Patient and Family Support

<p>Mhairi has a post graduate qualification in person centred counselling. She has undertaken additional training in working creatively with children and young people, and has over ten years&rsquo; experience of working in palliative care</p>

Zena MacDiarmid

Zena MacDiarmid

Patient and Family Support

Zena MacDiarmid - Patient and Family Support

<p>Zena has a post graduate qualification in counselling. Zena brings many years of working in healthcare to her role and continues to develop her practice in palliative care.</p> <p>The volunteers, who support the team are all trained at counselling skills level with additional training in loss and bereavement.</p>

Rebecca Joyce

Rebecca Joyce

Renfrewshire Bereavement Support Network

Rebecca Joyce - Renfrewshire Bereavement Support Network

Joined the Accord Hospice Patient &amp; Family Support and Renfrewshire Bereavement Network in May 2021 as an Administration Assistant. Prior to joining Accord Hospice Rebecca completed a BA (Hons) Business Studies with HR Specialism at Glasgow Caledonian University and have worked within sectors such as Investment Banking and Procurement. While studying, Rebecca volunteered with Scottish Care and Information on Miscarriage where she had the privilege to support people who were bereaved and going through their own grieving processes. From this, Rebecca developed a passion for supporting people at their most vulnerable points and completed courses in Interacting with Clients using Telecommunications, Counselling Skills, and Mental Health Awareness to ensure she provides the best support possible.&nbsp;

Grief is not something you get over- it is about learning to live with grief - living and grieving go side by side.

Patient and Family Support Groups

Bereavement Groups

If you join one of our bereavement groups you will share a confidential space with others who are also dealing with grief. The groups are focused on specific losses, partner loss, parental loss, sibling loss. The groups are never more than 8 people and will be facilitated by one of our counsellors. The groups run for 8 sessions and meet every two weeks. Each person’s grief is unique to their own individual experience, however there are many commonalties that can be shared in the group, which helps to take away the isolation that grief can bring. We encourage that you try and attend all sessions.

Walking with Grief Group

Our walking with grief group has been running for a number of years. The group meets every Friday at our outreach building based at the RAH. Those attending the group have all been bereaved, some are walking more recently with their grief while others are further on in how they are living with grief. The walks are all around 1 hour long and are low level walking. The group have an annual day away where the group choose where they would like to go.

Gardening Group

Our gardening group meets at the hospice and tend to two areas at the back. The group meets on a Thursday and is led by a horticulturalist. Everyone who attends the group have all experienced their own grief.

Upcoming Groups

In the coming months we are building on the walking and gardening group. We are planning to expand the opportunities to meet the needs of more people by offering groups in art, crafts, cupcake making, poetry, relaxation, yoga and a cinema group.

You Are Not Alone

If at any time you find yourself in crisis, please contact the Samaritans or Breathing Space

Patient and Family Support

How to Access Patient and Family Support Services

To access the patient and family support service, you can be referred through your GP, Hospital consultant or specialist nurse. You may be connected to another of ACCORD’s services, which can also make a referral. 

If you wish to explore if we can support you in any way, you can call and speak with us directly.

Contact us
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Every year we hold and annual service of remembering

If you would like to enquire about one of our Support Groups please get in touch below

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Patient and Family Support FAQ's

Below you will find are some frequently asked questions

What can I expect?
You will be treated with respect, dignity and a non judgmental space. The service will be fully explained by the person you are working with.
How many sessions of support will I get?
You will be offered six sessions. This allows the development of a relationship, however you may feel you do not require all six. At different points this will be reviewed and discussed if support is still required.
How/Where will I be seen?
We offer face to face appointments at ACCORD Hospice, our Outreach Building and also via ZOOM, Whatsapp and Telephone
How do I join a group?
Follow this link
Can I contact you again?
We are always open to you making contact with us as we know that situations change. As we know grief doesn’t understand time, the offer of support is always there.
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Call us 0141 581 2000